Privacy and Support

What stays on your computer

• Your repositories. GitComet Pro works with your Git repositories locally. Repository contents are not sent to GitComet Pro's servers.
• Forge credentials. Tokens and sign-ins for your forges are stored in your operating system's keychain. GitComet Pro talks to each forge directly from your computer, and the credentials never reach GitComet Pro's servers. See Forge Connections.
• AI provider keys are stored in the keychain too, and AI requests go straight to the provider you chose. AI is off by default. See AI Features.
• Settings and reviews are stored in GitComet Pro's own gitcomet-pro folders, separate from the free edition's.

GitComet Pro contacts its own servers to connect a computer to your account, to renew your licence, and to check for updates.

Contact support

Choose Contact Support in the bottom bar to report broken functionality, share an improvement idea, or tell us about a crash.

1. Choose what kind of report it is and write a short summary and a description. Leave out personal details, repository names, file paths, and source code.
2. Choose Review report to see exactly what will be sent.
3. Choose Send report.

Only the details you enter and the Environment section shown in the form are sent: the GitComet Pro version, your platform, and the build. Account details, repository data, and raw logs are not collected.

You can minimize an unfinished report and continue it later from Contact Support. You can also email gitcomet@gitcomet.dev.

Crash reports

When GitComet Pro stops unexpectedly, it says so on the next start and offers to send a crash report through the same form. Unlike the free edition, it does not open a GitHub issue.

Include crash diagnostics attaches the saved stack of the crash. The diagnostics contain numeric stack locations only. You can turn it off and still describe the crash.

Crash logs are kept locally in the same places as the free edition's, under gitcomet-pro instead of gitcomet. For example, on Linux they are in ~/.local/state/gitcomet-pro/crashes/. See Crash Reports for the other platforms.